Frequently Asked Questions

The purity analysis takes just 30 seconds with our XRF machine. The complete process — evaluation, weighing, pricing, and payment — is typically completed within 15–20 minutes from when you walk in.

Yes. We evaluate all karats — 24K (99.9%), 22K (91.6%), 18K (75%), and lower purities. Our XRF technology accurately determines the exact gold content regardless of the karat, so you always receive the accurate value for whatever you bring.

XRF (X-Ray Fluorescence) is a highly advanced, non-destructive elemental analysis technology used by professional gold refineries and testing laboratories worldwide. It accurately identifies the exact gold content percentage in a sample within seconds, with very high precision. It is far more accurate than acid testing or touchstone methods.

Yes. We evaluate all karats — 24K (99.9%), 22K (91.6%), 18K (75%), and lower purities. Our XRF technology accurately determines the exact gold content regardless of the karat, so you always receive the accurate value for whatever you bring.

Payment is made immediately upon acceptance of our offer. Cash is handed over on the spot. For RTGS transfers, the transaction is initiated immediately and typically reflects in your account within minutes during banking hours.

Jewel Castle is a GST-registered business and operates in full compliance with Indian tax regulations. Our team will clearly explain all applicable terms before the transaction is finalized. We ensure full transparency in all pricing and deductions.

Yes. Jewel Castle assists clients with releasing their gold that is pledged at banks or non-banking financial companies (NBFCs). We guide you through the process and help you sell your released gold at the best possible market rate on the same day.

Yes, we purchase silver ornaments including anklets, chains, bangles, rings, and waist belts at the current silver market rate. Silver is evaluated with the same transparency and precision as gold.

Yes, we buy antique and traditional Kerala temple jewellery. Valuation is primarily based on the gold content and weight. Our experienced team understands traditional South Indian jewellery and handles every piece with care and respect.

Absolutely not. The evaluation is completely free and there is no obligation to sell. If you are not satisfied with our offer, you are free to take your ornaments back in the same condition they were brought in. We believe in a pressure-free, customer-first environment.